Complex Tenancy Management Specialists

At Square Investments, we revolutionise property management by empowering you to take the lead in your tenancy. We believe in your active involvement in every crucial decision, be it rent adjustments, inspections, or other essential matters. Our primary role is to establish the legal framework between landlords and renters, ensuring a seamless and transparent relationship. We operate with a hands-on approach, allowing you to navigate your tenancy with ease.

With more than 24 years of extensive expertise and experience, VCAT representation, mediation, negotiation, and rooming house, we're well-equipped to handle diverse scenarios and deliver favourable outcomes. Our out-of-the-box thinking consistently enables us to discover innovative solutions to challenges.

We understand that each property, client, and situation is unique. Rest assured, we are always here to support you when you need us the most. It is our utmost pleasure to work with you on your tenancy journey.

Many property managers oversee a portfolio of 160 to 250 properties, often finding themselves constantly on the move, conducting rapid routine inspections. Unfortunately, they often lack the time to efficiently address maintenance issues and, crucially, to cultivate meaningful relationships with their clients. Renters, consequently, may feel undervalued, and property managers are frequently unable to dedicate time to attend self-improvement training.

The reality is that most property managers experience stress, excessive workloads, inadequate compensation, and a lack of appreciation from their employers. This challenging environment contributes to the high turnover of agents managing landlords' investments.

Meet Jason Crofts Smith, your dedicated property manager and business owner. Jason stands out as an industry award winner and a staunch advocate for landlord rights. In 2023, he took his commitment to the next level by representing investors to Ministers at Parliament House Victoria. Maintaining a capped portfolio management of 80 properties, Jason brings 24 years of life experience to the table, specializing in tenancy management, rent arrears collection, VCAT applications, orders and processes, mediation, negotiation, trust accounting, rooming house, and commercial tenancy management. Capping managements enables Jason to spend more time talking with landlords and renters. We have time to do the little things.

Playing a crucial role in our team is Karla, our exceptional office manager and creative designer. A finalist for Support Agent of the Year in 2023, Karla employs her diplomatic skills to engage directly with renters, while Jason focuses on building strong relationships with landlords. Together, they form a dynamic leadership team dedicated to providing a superior level of service to landlords who expect nothing but the best.

Jason firmly believes in a hands-on approach, conducting all property inspections personally and expects landlords to join him. "It's your property, not mine, and I want you to be involved in every aspect," he emphasises. When landlord attendance is not possible, Jason engages Virtual Tour 360 technology, allowing landlords to inspect properties remotely with an immersive experience. This technology has proven invaluable for our international and interstate clients, providing a superior alternative to small, contextless images.

One of the key advantages of choosing Square Investments RE Property Managers is the direct line of communication provided to landlords. Jason shares his private number, ensuring landlords can reach out when they need assistance. This addresses a common concern where landlords express the desire to speak with their agents immediately. We've made that a reality. Collaborate closely with Jason, call him when needed, and actively participate in your tenancy. That's what sets us apart.

We approach your tenancy by hearing what service you need and work our management structure around you. What you need, we find a way to provide. Every landlord, property and renter is unique and we must find a way to bring all three together. It's our sole job.

Explore our comprehensive services to discover why Square Investments RE Property Managers is the obvious choice for managing your property.